Property WorkOrder

Last Updated: September 2025

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and profile information
• Authentication Data: Information from OAuth providers (Microsoft Azure AD, Google, Apple Sign-In) including user IDs and email addresses
• Work Order Data: Property information, maintenance requests, tenant details, and work order descriptions
• Communication Data: Messages, notes, and communications related to property management
• File Attachments: Photos, documents, and other files you upload to work orders

1.2 Location Information

With your permission, we collect:

• Current Location: GPS coordinates when you actively use location features for work order management and employee safety
• Location History: Historical location data for tracking work progress and safety check-ins
• Note: We do not collect background location data; location tracking is only active during app use

1.3 Technical Information

We automatically collect certain technical information, including:

• Device Information: Device type, operating system, app version, and device identifiers
• Usage Analytics: App usage patterns, feature interactions, and performance data (with your consent)
• Network Information: IP address, browser type, and connection information
• Log Data: Server logs, error reports, and diagnostic information

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Deliver property management features, work order tracking, and tenant management
• Authentication: Verify your identity and maintain secure access to your account
• Communication: Send notifications, updates, and respond to your inquiries
• Safety & Security: Monitor work progress, ensure employee safety, and prevent unauthorized access
• Analytics: Improve our services, analyze usage patterns, and enhance user experience (with consent)
• Legal Compliance: Comply with applicable laws and regulations

3. Third-Party Services

3.1 Cloudflare Services

Our application is built on Cloudflare's infrastructure, which provides:

• Cloudflare Workers: Serverless computing for our API backend
• Cloudflare D1: SQLite database for data storage
• Cloudflare R2: Object storage for file attachments
• Cloudflare Analytics: First-party analytics to understand app performance and usage
• Cloudflare Pages: Web hosting and content delivery

Cloudflare's privacy policy applies to their services: https://www.cloudflare.com/privacy/

3.2 Authentication Providers

We integrate with the following OAuth providers:

• Microsoft Azure AD: For enterprise authentication
• Google: For Google account authentication
• Apple Sign-In: For Apple ID authentication

These providers have their own privacy policies and data practices that apply to their services.

3.3 Expo Services

Our mobile application uses Expo services for:

• App Distribution: EAS Build and EAS Submit for iOS app distribution
• Development Tools: Expo development tools and services

Expo's privacy policy: https://expo.dev/privacy

4. Data Storage and Security

4.1 Data Storage

Your data is stored securely using:

• Cloudflare D1: Encrypted SQLite database with automatic backups
• Cloudflare R2: Secure object storage for file attachments
• Encryption: Data is encrypted in transit and at rest

4.2 Security Measures

We implement multiple security measures:

• Authentication: Multi-factor authentication and OAuth integration
• Access Controls: Role-based permissions and user access management
• Network Security: HTTPS encryption and secure API endpoints
• Regular Updates: Security patches and system updates

5. Analytics and Tracking

5.1 First-Party Analytics

We use Cloudflare Analytics (first-party) to:

• Understand app performance and usage patterns
• Identify and fix technical issues
• Improve user experience and feature development
• Monitor system health and reliability

5.2 App Tracking Transparency (iOS)

On iOS devices, we comply with App Tracking Transparency requirements:

• We request permission before enabling analytics tracking
• You can control tracking permissions in iOS Settings
• Analytics are optional and can be disabled at any time
• We do not use your data for third-party advertising

5.3 Location Tracking

Location tracking is used for:

• Work order management and progress tracking
• Employee safety and check-in features
• Property location verification
• Important: Location is only tracked during active app use, not in the background

6. Your Rights and Choices

6.1 Data Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a portable format
• Restriction: Limit how we process your data

6.2 Privacy Controls

You can control your privacy through:

• Analytics Settings: Enable or disable analytics tracking in app settings
• Location Permissions: Manage location access in device settings
• Notification Preferences: Control push notifications and communications
• Account Settings: Update profile information and privacy preferences

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and user experience

When you delete your account, we will:

• Remove your personal information from our active systems
• Retain certain data for legal compliance and business operations
• Securely dispose of data according to our data retention policies

8. International Data Transfers

Your data may be processed and stored in:

• United States: Primary data processing location
• Cloudflare Global Network: Distributed across Cloudflare's worldwide infrastructure
• Third-Party Services: As required for service functionality

We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other appropriate legal mechanisms

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make changes:

• We will post the updated policy on this page
• We will update the "Last Updated" date
• For significant changes, we may notify you through the app or email
• Continued use of our services constitutes acceptance of the updated policy

11. Contact Information